Privacy Policy

This Privacy Policy explains how Print Palette processes personal data when users visit soupviewhorn.click, make an inquiry, upload files, book a consultation, or place a print order. It applies to our photo and art printing services, including test prints, portfolio printing, and small exhibition print projects handled by appointment in Islamabad.

Effective Date
As stated in this policy
Scope
All users of our services
Questions?
01
Processing purpose

How We Use Data

We use personal data to respond to inquiries, review uploaded files, discuss size and paper options, prepare quotations, arrange test prints, confirm quantities, produce printed items, manage packaging and collection, process payments, and provide status updates. We also use data to maintain records, improve service handling, prevent misuse, and meet legal, accounting, and security obligations. Where a file is submitted, our review is limited to the agreed preflight scope and does not extend to verifying legal or factual content beyond that scope.

Processing is limited to the operational needs of the print studio.
02
Sharing partners

Service Providers

We may share personal data with payment processors, website and hosting providers, file-handling or communication tools, and production-related partners that help us manage orders and studio operations. These parties may process data on our instructions or as independent controllers for their own services. We expect them to use appropriate safeguards and to handle information only for the agreed operational purpose.

Service providers receive only the information needed to perform their assigned tasks.
03
Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the administration of our services. This may include sharing information with authorities, advisers, or dispute-resolution bodies where a valid basis exists. We limit such disclosure to what is reasonably necessary for the relevant purpose.

Disclosure may be required where law, court process, or public authority action applies.
Privacy Contact

Contact Information

Privacy email
feedback@soupviewhorn.click
Telephone
+92 301 8047300
Mailing address
10, 5, Islamabad, 44000, PK
Privacy contact
User Rights

Your Rights

Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, users may withdraw that consent for future processing. Requests relating to customer-provided artwork are handled in line with the scope of the service and any records we must keep.

Available rights may depend on the nature of the request and applicable law.
Requests

How to Make a Request

To make a privacy request, users should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to protect the security of customer files and account information. If a request cannot be fully satisfied, we will explain the reason in general terms where appropriate.

We may need information to confirm identity before acting on a request.
Data Retention

Data Retention

We retain personal data for the period needed to handle inquiries, prepare quotations, complete proofing and production, manage payments, support collection, and maintain business records. File content and order records may be kept for a practical period after completion to address reprints, service questions, or accounting needs, then deleted or anonymized when no longer required. Some information may be retained longer where law, tax, or dispute-handling obligations apply.

We keep data only for as long as needed for the relevant purpose or legal obligation.
Policy Updates

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our data practices, website features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Users should review the policy periodically to remain informed about current practices.

This notice may be revised when our practices, services, or legal obligations change.
Data category

Data We Collect

We may collect contact details, order and inquiry information, uploaded image files, file specifications, consultation notes, payment-related records, and basic technical data such as device and browser information. Where users request print services, we may also process content contained in the files they submit for review, proofing, production, and collection arrangements.

The categories of data collected depend on how users interact with our studio and website.
Collection source

How We Collect Data

We collect personal data from image print inquiries, file uploads, email correspondence, consultation appointments, proofing requests, payment steps, and studio collection interactions. We may also receive data from basic website operation tools that record how the site is used and from service providers involved in processing orders.

Information is received directly from users and generated during service handling.
Cookie category

Cookies We Use

We may use essential cookies to support site operation, session cookies to maintain form or inquiry flow, and limited preference cookies to remember basic settings. We may also use simple analytics or performance cookies if enabled for measuring site stability and usage patterns. We do not use cookies to collect more information than is needed for these purposes.

Cookie use is limited to standard operational and preference functions.
User control

Cookie Controls

Users may control cookies through their browser preferences and, where available, through on-site settings. Blocking some cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookie controls to override legal or operational requirements for processing necessary data.

Browser settings can be used to limit or remove cookies, subject to site functionality.